Frequently asked QUestion
what is a VA?
A VA is essentially an office staff that works remotely
What services do you provide?
Basic office related services;
email management
calendar and scheduling management
documentation management
administrative management
How much does a VA cost?
It always depends on the amount of work they need to have done. we price it to hourly per month.
How do i communicate with my VA?
Through different channels via, Email, zoom, shared drive platforms, through management, chat
What are the working hours of a VA?
Some of our VA have dedicated working hours, some flexible. we do what we can to accommodate to our client’s time zone.
Do you VAs speak English?
Yes all our VAs can speak and write English at a proficient level. its encourage to have be able to speak a different language other than English at the same level
How do you match your VA to your clients?
We interview both the VA and the clients based on level of requirements and tasks required.
we also discuss their history of the work/business, what is expected from the Staff and client, check our staff’s resume for the past year and the clients expected work load for the year, then match the most suitable Staff with the client.
After the match up; on a regular basis we contact the clients and Staff regularly to discuss how is the work relationship and is there any work community involvement.
Is there a free trial?
No we don’t; we do have a no commitment 6 month probationary period. it’s a period of no commitment that you can cancel any time.
Can I change my Va if I’m not Satisfied?
Yes, at anytime you as the client are not satisfied can Change your VA. Just let us know and we will find a more suitable match.
is there a cancelation fee?
Yes its known as a cancelation timeframe.
Do i need to train my VA?
NO, most of our staff have experiences in various systems. when its a system that are not familiar with than we train them to get familiar with the system our clients are using.
why should I Hire a VA?
Our staff are very passionate about helping business grow, improve efficiency, stand out more and the most important ‘HELP GET MORE TIME BACK’. when the amazing benefits of cost effective high performing staff is in the palm of one hand and more time in the other hand, everybody wins.